CA Service Management

  • Private Community
 View Only
Back to discussions
Expand all | Collapse all

Tuesday Tip - Dealing with CA Business Intelligence - Service Desk Manager reports in Localized environments

  • 1.  Tuesday Tip - Dealing with CA Business Intelligence - Service Desk Manager reports in Localized environments

    Broadcom Employee
    Posted Jul 01, 2015 01:02 PM

    Hi everyone,


    Rather late in the week for Tuesday, yet setting this as a Tuesday tip.


    This is about raising awareness on a key item about CA Business Intelligence (CABI) 4.x - Service Desk Manager (SDM) Reports from Localization stand point.  The requirement for CA SDM Reports in CABI 4.x environment is that one should have:

     

    1) Windows OS where CABI is being installed, HAS to be English

    2) CABI installation can be done with English +  appropriate locale (ex: French)

    3) Users utilizing a browser against CABI reports should:

    a. Have the Browser added with appropriate locale (ex: French) to it

    b. Infoview/CMC preferences should be set to below (after logging into CABI via a Browser)

    1) Set CABI Preferences -> Product Locale to Browser Locale

    2) Set CABI Preferences -> Preferred Viewing Locale to Browser Locale

    3) Logoff of Invoview/CMC  and login again.

     

     

    This is the only way in which our reports are known to work properly. Or else you may see errors like below:Unknown Database Connector

    unknown.jpg


    Our Supportability Matrix  wiki has the O/S requirement documented already.  But thought it might help someone looking into similar requirements.





  • 2.  Re: Tuesday Tip - Dealing with CA Business Intelligence - Service Desk Manager reports in Localized environments

     
    Posted Jul 02, 2015 11:13 AM

    Thanks for the tip Raghu!

    Raghu Rudraraju wrote:

     

    Hi everyone,


    Rather late in the week for Tuesday, yet setting this as a Tuesday tip.


    This is about raising awareness on a key item about CA Business Intelligence (CABI) 4.x - Service Desk Manager (SDM) Reports from Localization stand point.  The requirement for CA SDM Reports in CABI 4.x environment is that one should have:

     

    1) Windows OS where CABI is being installed, HAS to be English

    2) CABI installation can be done with English +  appropriate locale (ex: French)

    3) Users utilizing a browser against CABI reports should:

    a. Have the Browser added with appropriate locale (ex: French) to it

    b. Infoview/CMC preferences should be set to below (after logging into CABI via a Browser)

    1) Set CABI Preferences -> Product Locale to Browser Locale

    2) Set CABI Preferences -> Preferred Viewing Locale to Browser Locale

    3) Logoff of Invoview/CMC  and login again.

     

     

    This is the only way in which our reports are known to work properly. Or else you may see errors like below:Unknown Database Connector

    unknown.jpg


    Our Supportability Matrix  wiki has the O/S requirement documented already.  But thought it might help someone looking into similar requirements.