We are planning to upgrade from R12.7 to R14.1 with AA architecture with 3 application servers and 1 BG and 1 Stand by server.
Could anyone suggest a best load balance configuration to route the users among these 3 applications, we don’t want users to have 3 different links to connect to Servicedesk.
FYI, currently we are using the one dns name to connect to the application server at R12.7.
There are several load balancing options in the market. The 14.1 wiki documents a few steps for F5 load balancer.
Maybe this is a good starting point ?
Usually it's session sticky that gets it configured properly on the balancer