is there any way how to update specific attribute of an existing ticket via incoming e-mail? I guess I could use trigger and spel, but I would prefer standard maileater and Text API if possible.
Thanks for sharing your ideas and experiences,
To update the specific field in a ticket, the incoming email should have REQUEST_ID parameter along with the field that you would like to update.
thanks for your quick reply.
Check the Admin Guide. I think there maybe some samples you can follow...