Incoming email - update attribute for existing ticket

[Anon Anon]

Hi team,

is there any way how to update specific attribute of an existing ticket via incoming e-mail? I guess I could use trigger and spel, but I would prefer standard maileater and Text API if possible.

 

Thanks for sharing your ideas and experiences,

Jakub

[Anon Anon]

Hi Jakub,

 

To update the specific field in a ticket, the incoming email should have REQUEST_ID parameter along with the field that you would like to update.

 

Thanks,

Naveen

[Anon Anon]

Hi Naveen,

thanks for your quick reply.

 

Jakub

[Legacy User]

Check the Admin Guide. I think there maybe some samples you can follow...