CA Service Management

 View Only
  • 1.  AHD04010

    Posted Jan 22, 2015 04:24 AM

    good day,


    how do i resolve this error: 'The database error test is:[DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]AHD04010: Login failed for userid ('userid') WIS 10901'

  • 2.  Re: AHD04010

    Broadcom Employee
    Posted Jan 22, 2015 04:28 AM

    This appears to be a Service Desk Manager error, but you have raised the question on the wrong forum as this is the CA Client Manager community.

  • 3.  Re: AHD04010

    Broadcom Employee
    Posted Jan 27, 2015 03:09 PM

    Is this related to CABI/BOXI reporting?


    Can you verify that you can login to the application with the same user credentials?


    Paul Coccimiglio

    Principal Support Engineer

  • 4.  Re: AHD04010

    Posted Jan 28, 2015 01:55 AM



    For Application – we use the AD credentials but for CABI, we use our own (Different) credentials. The thing is  I can logon to the CABI perfectly, the problem comes when I click the Refresh Data to select the date that I want to run the report for.




  • 5.  Re: AHD04010

    Broadcom Employee
    Posted Jan 28, 2015 03:08 PM

    Do you have a CA Support ticket open for this issue?


    Sounds like we need to take a look at your CABI configuration in more detail.

  • 6.  Re: AHD04010

    Posted Jan 30, 2015 01:19 AM

    Thanks. I will open a ticket for this problem.

  • 7.  Re: AHD04010

    Posted Jan 29, 2015 02:25 AM

    Hi Mpotseng,


    Were you able to perform connection test from the designer successfully or  you see the above error?




  • 8.  Re: AHD04010

    Posted Jan 29, 2015 02:29 AM

    The connection test is successful.

  • 9.  Re: AHD04010

    Posted Jan 29, 2015 02:58 AM

    Ensure you edit the Universe parameters, update the credentials and perform test connection. If it is successful, open a support issue as mentioned by Paul.




  • 10.  Re: AHD04010
    Best Answer

    Posted Feb 02, 2015 06:53 AM

    Case was opened and resolved. We simply created a new Access Type that uses Open authentication, then assigned the new Access Type to the ServiceDesk user. Reports are now running succcessfully... ;-)