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How to solve ITPAM exception in Catalog view.log

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  • 1.  How to solve ITPAM exception in Catalog view.log

    Posted 01-28-2015 03:26 AM

    Hi,

     

    I create one event-rule-action in Catalog and it will call the PAM process once the rule is triggered. From the request Tracking page, I can see the process is triggered but soon the process name, status and other content in the tracking page will be changed to Unknown. And there is ITPAM exception in the view.log. Anyone know the reason? Is it a bug?

     

    The request Tracking page:

     

    Part of the view.log:

    2015/01/26 14.45.53.615 ERROR [http-bio-8080-exec-20] [ITPAMWebserviceManager] Exception while fetching status

    AxisFault

    faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server

    faultSubcode:

    faultString: An error occurred while running the SOAP action.

    faultActor:

    faultNode:

    faultDetail:

        {http://xml.apache.org/axis/}stackTrace:An error occurred while running the SOAP action.

        at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:221)

        at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:128)

        at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)

        at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)

     

    Thanks

    Yang



  • 2.  Re: How to solve ITPAM exception in Catalog view.log

    Posted 01-28-2015 03:32 AM

    Add one comment: my Service Catalog is 14.1 and PAM is 4.2 SP2



  • 3.  Re: How to solve ITPAM exception in Catalog view.log
    Best Answer

    Posted 01-29-2015 02:28 AM

    Hi Yangchen,

     

    This is a known issue and was addressed in HF01 patch RO76013.

     

    Thanks,

    Naveen



  • 4.  Re: How to solve ITPAM exception in Catalog view.log

    Posted 01-29-2015 10:27 PM

    Hi Naveen,

     

    The patch works well for the issue. Thanks a lot.

     

    Yang