Issue is appearing for CA Service Catalog while establishing email connection. Below are the log details
2015/03/10 18.104.22.168 ERROR [http-8080-4] [EmailRequest] SendFailedException 530 5.7.1 Client was not authenticated
2015/03/10 15.22.26.003 ERROR [http-8080-4] [WPFEngine] Unknown device
2015/03/10 22.214.171.1247 ERROR [http-8080-4] [EmailRequest] SendFailedException 530 5.7.1 Client was not authenticated
Also attached are the screenshots
What is the version of catalog and its patch level? Once I was able replicate this error in house. That was because of not updating the email address within the user profile. You may verify this and also ensure the email address is a valid and you are send emails via Outlook.
It's CP01 (12.9.01)
the issue is resolved now by adding the ip addresses to the server in what is called a netscaller
Thanks for letting us know Mohit!
updated the profile of the user but still the same issue. is there any article on this...