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CA Service Catalog Email Issue

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  • 1.  CA Service Catalog Email Issue

    Broadcom Employee
    Posted 03-10-2015 07:51 AM

    Hi,

     

    Issue is appearing for CA Service Catalog while establishing email connection. Below are the log details


    2015/03/10 15.20.34.116 ERROR [http-8080-4] [EmailRequest] SendFailedException 530 5.7.1 Client was not authenticated

     

    2015/03/10 15.22.26.003 ERROR [http-8080-4] [WPFEngine] Unknown device

    2015/03/10 15.22.32.337 ERROR [http-8080-4] [EmailRequest] SendFailedException 530 5.7.1 Client was not authenticated

     

    Also attached are the screenshots

     

    Please advice

     

    Thanks,

    Mohit



  • 2.  Re: CA Service Catalog Email Issue

    Posted 03-10-2015 11:16 PM

    Hi Mohit,

     

    What is the version of catalog and its patch level? Once I was able replicate this error in house. That was because of  not updating the email address within the user profile. You may verify this and also ensure the email address is a valid and you are send emails via Outlook.

     

    Thanks,

    Naveen



  • 3.  Re: CA Service Catalog Email Issue

    Broadcom Employee
    Posted 03-11-2015 03:30 AM

    Hi Naveen,

     

    It's CP01 (12.9.01)

     

    Thanks,

    Mohit Trehan



  • 4.  Re: CA Service Catalog Email Issue
    Best Answer

    Broadcom Employee
    Posted 03-11-2015 04:17 AM

    Hi Naveen,

     

    the issue is resolved now by adding the ip addresses to the server in what is called a netscaller

     

    Thanks,

    Mohit



  • 5.  Re: CA Service Catalog Email Issue

    Posted 03-12-2015 09:42 PM

    Thanks for letting us know Mohit!



  • 6.  Re: CA Service Catalog Email Issue

    Broadcom Employee
    Posted 03-11-2015 03:34 AM

    updated the profile of the user but still the same issue. is there any article on this...