CA Service Management

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Catalog and service desk relation

  • 1.  Catalog and service desk relation

    Posted 04-12-2015 02:36 PM

     

    Dear Friends,

     

    We are migrating from Cisco new scale to CA Catalog, and for each offering we would like to define the category/Area and Group which should be assigned during the Creation of the ticket in servicedesk once the order is approved in catalog.

     

     

    Iam sure there should be a OOTB solution since these two were projected having a tight integration.

     

     

    Regards,

      Sharath.M

     



  • 2.  Re: Catalog and service desk relation

    Posted 04-16-2015 01:37 PM

    Any feedback for Sharath?

     

    Thanks

     

     

    Catalog and service desk relation

     

     

    Dear Friends,

     

    We are migrating from Cisco new scale to CA Catalog, and for each offering we would like to define the category/Area and Group which should be assigned during the Creation of the ticket in servicedesk once the order is approved in catalog.

     

     

    Iam sure there should be a OOTB solution since these two were projected having a tight integration.

     

     

    Regards,

      Sharath.M