CA Service Management

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  • 1.  Catalog and service desk relation

    Posted Apr 12, 2015 02:36 PM

     

    Dear Friends,

     

    We are migrating from Cisco new scale to CA Catalog, and for each offering we would like to define the category/Area and Group which should be assigned during the Creation of the ticket in servicedesk once the order is approved in catalog.

     

     

    Iam sure there should be a OOTB solution since these two were projected having a tight integration.

     

     

    Regards,

      Sharath.M

     



  • 2.  Re: Catalog and service desk relation

    Posted Apr 16, 2015 01:37 PM

    Any feedback for Sharath?

     

    Thanks

     

     

    Catalog and service desk relation

     

    sharath mateti Apr 12, 2015 2:36 PM

     

    Dear Friends,

     

    We are migrating from Cisco new scale to CA Catalog, and for each offering we would like to define the category/Area and Group which should be assigned during the Creation of the ticket in servicedesk once the order is approved in catalog.

     

     

    Iam sure there should be a OOTB solution since these two were projected having a tight integration.

     

     

    Regards,

      Sharath.M