We have two related requests for functionality:
Any input here for Sam?
I have not considered the implications/details, but it does seem like something that we should be able to achieve by Notification Rules / Conditions with some intelligent conditions maybe?
I want to achieve this as well. I tried to contact CA support and they said I should look in Communities. Does anyone has an answer?
I suggest you raise a new post and cross-link to this one.
1) People are more likely to see a new post, rather than an update against one two years old.
2) You can spell your requirements out a bit more, which are unlikely to be the same as the original poster here, who almost certainly could only achieve the detailed parts of the requirements by writing custom SPL code triggers.