CA Service Management

Expand all | Collapse all

HTML source of knowledge document resolution

Jump to Best Answer
  • 1.  HTML source of knowledge document resolution

    Posted 06-04-2015 04:44 PM

    Hello,

    I am having trouble trying to find where in the MDB database the HTML source is stored of the resolution text in knowledge documents. The SKELETONS table holds only the plain text representation. Our current process includes embedding a link in this field to a request or incident template. We want to be able to identify those documents which are missing the template link as it makes it less likely the analyst will use it.

     

    Thank you

     

    David



  • 2.  Re: HTML source of knowledge document resolution
    Best Answer

    Posted 06-04-2015 07:43 PM

    In the table long_texts, attribute actual_text.



  • 3.  Re: HTML source of knowledge document resolution

    Posted 06-04-2015 07:48 PM

    Thank you