Hi, Do we have an Implementation questionnaire for CA Service Desk Manager?
Thanks In Advance
Could you please be more specific on this. Were you looking for implementation guide or any FAQ articles or tech documents? Also, whats the version of SDM and its patch level? I'm not sure if this GreenBook might help.
This doc can be useful
Service Desk assessment
The CA SDM Green Book may help:
We used to have an Implementation questionnair for older releases of SDM.
It was having question regarding customer requirements, flows, partitions, etc. this was very usefful on pre-analysis and make estimations about the implementation effort.
Greenbook is not what is need at this stage.
Many thanks for you reply.
You may need to reach out to CA Services Team for assistance.