CA Service Management

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  • 1.  Implementation questionnaire for CA Service Desk Manager?

    Posted Nov 26, 2014 06:30 AM

    Hi, Do we have an Implementation questionnaire for CA Service Desk Manager?

     

    Thanks In Advance

    Angeliki



  • 2.  Re: Implementation questionnaire for CA Service Desk Manager?
    Best Answer

    Posted Nov 26, 2014 07:35 PM

    Hi Angeliki,

     

    Could you please be more specific on this. Were you looking for implementation guide or any FAQ articles or tech documents? Also, whats the version of SDM and its patch level? I'm not sure if this GreenBook might help.

     

    Thanks,

    Naveen



  • 3.  Re: Implementation questionnaire for CA Service Desk Manager?

    Posted Nov 27, 2014 04:47 AM

    The CA SDM Green Book may help:

     

    https://support.ca.com/phpdocs/7/common/greenbooks/CA_SDM_r125_Green_Book_ENU.pdf



  • 4.  Re: Implementation questionnaire for CA Service Desk Manager?

    Posted Nov 28, 2014 04:32 AM

    We used to have an Implementation questionnair for older releases of SDM.

    It was having question regarding customer requirements, flows, partitions, etc.  this was very usefful on pre-analysis and make estimations about the implementation effort.

     

    Greenbook is not what is need at this stage.

     

    Many thanks for you reply.



  • 5.  Re: Implementation questionnaire for CA Service Desk Manager?

    Posted Nov 30, 2014 01:57 PM

    You may need to reach out to CA Services Team for assistance.



  • 6.  Re: Implementation questionnaire for CA Service Desk Manager?

    Posted Oct 01, 2015 08:17 AM

    HI Angeliki,

     

    This doc can be useful

    Service Desk assessment

     

     

    Regards