CA SDM 12.7 - EoS

[Nelson-Filho]

Hi Guys!

 

I would like to know when CA Service Desk Manager 12.7 will be in End of Service (EoS). I have heard on 31th December 2015. Is it true?

 

If yes, I will be able to open a case (or issue) at CA support site after this date (Dec2015)?

 

What is difference between End of Service (EoS) and End of Lyfe (EoL)?

 

Regards,

 

Nelson

[Jon_Israel]

Hi Nelson,

CA Service Desk Manager does go End Of Service as of December 31, 2015.  We dont really use EOL dates, just EOS.  What that means is that from a support standpoint, we will give what we call "best effort" support, but there will be no further fixes, patches, or code changes provided to a customer.  If you have an active support contract with CA, you will still be able to open cases online with us.

You can see all of the EOS dates here: https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=7bec1955-eec4-4615-a534-817832574fe8&productID=8165

Hope this helps,

Thanks,

Jon I.