Here's an update on this: Support provided the following 2 patches to resolve this: T5U3310 and T5U3342 These did resolve that issue, but caused another issue for us with Support Automation when running java version 6, update 18. There are additional patches that should resolve that, but since we're upgrading to 14.1 soon, I've decided not to pursue these patches and backed out of T5U3310 and T5U3342.
Thanks.
Tammy