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In AA Setup, HTMPL file publish fails with a Timeout error if there are multiple webengines mapped to the local Webdirector setup on the Application Servers

  • 1.  In AA Setup, HTMPL file publish fails with a Timeout error if there are multiple webengines mapped to the local Webdirector setup on the Application Servers

    Posted 06-18-2015 10:16 PM

    Hello Everyone, Please make a note of a Critical Problem identified

     

    In ServiceDesk versions R12.9 and R14.1, if there are multiple webengines mapped to a local Webdirector on the Application servers, then if you try to publish a modified HTMPL form from Web Screen Painter (WSP) on the Background server, it will result in a Timeout Error as shown below:

    WSP Error.jpg

     

    Solution to this is via a patch. Please open a Support Case and request for Patch to fix Prob # 3280

     

    Thanks & regards

    Nas



  • 2.  Re: In AA Setup, HTMPL file publish fails with a Timeout error if there are multiple webengines mapped to the local Webdirector setup on the Application Servers

    Former Employee
    Posted 07-02-2015 05:55 PM

    Thanks for sharing this with the community Nas!

    MOHAMMED NASEERUDDIN wrote:

     

    Hello Everyone, Please make a note of a Critical Problem identified

     

    In ServiceDesk versions R12.9 and R14.1, if there are multiple webengines mapped to a local Webdirector on the Application servers, then if you try to publish a modified HTMPL form from Web Screen Painter (WSP) on the Background server, it will result in a Timeout Error as shown below:

    WSP Error.jpg

     

    Solution to this is via a patch. Please open a Support Case and request for Patch to fix Prob # 3280

     

    Thanks & regards

    Nas