We have created a new reporsitory to store the emails received for the auto-ticket generation and after testing we found that the mails have been stored in the repo without archiving but using the same size of the mail with attachments it will results in flooding of memeory. we would like to have this repository in a way where our default sd repo will archive and store the mail cum attachments.
Do you have screen prints showing the email stored on default repository vs. the emails stored on the new repository? Also attach screen print of the repository details so we can compare the two.
We are using 12.6 and I have realized that if a mail creates a ticket (using mail-eater), it is saved without zipping. I dont know if it depends on any option or its just an inbuilt feature. Can anyone confirm on this?
Sounds like a bug to me as I thought all attachments are supposed to be zipped (.gz)
Have you logged a call with Support?
Did you find a solution for this?
I didn’t find any solution for that, but I came to know from one of the technician(assigned for the support case) that this feature is not possible with the SD 12.7.
Administrator-CA Service Desk
Thank you Mohan.
I'm marking your answer as the correct then so everyone knows it is not possible with that version.