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  • 1.  SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 06:42 PM

    We recently changed our test environment over to SSL.  But when I launch web screen painter, it's still pointing to the http url and throwing an error.  I can get around it by adding the s to the url in the address bar, but does anyone know what file/setting controls this that would need to be changed?

     

    Thanks.

    Tammy



  • 2.  Re: SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 06:48 PM

    I don't have a system in front of me right now but if you review the NX.env file you will find there is a variable called NX_WSP_URL ... I am not 100% about the name so do a search on WSP and you should find it ... Also note that if you make the change in there you'd also have to make it to the .tpl file in the pdmconf folder as it would get over written if you run a pdm_configure ... There are other URL's that also need modification , one more notable than others is the Notifications URL (which can be set in the option manager) note though that for the change to stick you'd have to make the change to the NX_env.tpl file too ... Did you also enable SSL for Support Automation / CMDB visuzlizer / mobile app / BOXI / PAM as well ? cause those would need similar modifications (most of them can be done via the option manager) ... -Sherwin.



  • 3.  Re: SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 07:03 PM

    Thanks, Sherwin.  CA was here onsite to do the SSL conversion, so everything else that was needed has been done.  This is the one thing that wasn't changed though. 

     

    But the only variables I found in the nx.env file for WSP are these:

     

    @NX_WSP_WEBENGINE=web:wsp

    @NX_WSP_DOMSRVR=domsrvr:wsp

     

    Tammy



  • 4.  Re: SDM Setting to change web screen painter to use https
    Best Answer

    Broadcom Employee
    Posted Feb 05, 2015 07:13 PM

    Hi Tammy,

     

    The variable is @NX_WSP_CGI_URL=

     

    See the following tecdoc for details.

     

    Regards,

    Gordon.



  • 5.  Re: SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 08:10 PM

    Ok, so it's a variable you have to add, not one already there to be changed.  Ok, I'll try that, thanks!

     

    Tammy



  • 6.  Re: SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 08:20 PM

    That's true Tammy , however as a test I would first try doing the following ... Go to the options manager and you will under notifications find the URL that is used to send out notifications , as a test could you please change that first , stop and recycle services and see if this fixes your issue ... adding the variable will most definitely solve your issue but I am curious to know if that may NOT be needed cause as I mentioned before any manual modification to the NX.env would also have to be maintained in the tpl file ... if that doesnt work then for sure follow the tech doc that Gordan sent you ... Cheers ! hopefully you get this sorted one way or the other



  • 7.  Re: SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 09:13 PM

    Hi Sherwin.  We don't use that options manager setting for the notifications.  We needed to have 2 separate links to the ticket in the message templates, going to separate web directors on the secondary servers to display the ticket with different date formats.  So those are coded in the nx.env file instead.  I'll just have to add the wsp variable to the file. 

     

    Thanks.

    Tammy



  • 8.  Re: SDM Setting to change web screen painter to use https

    Posted Feb 05, 2015 10:19 PM

    Makes sense !