Attachment is not uploaded when access to web GUI from IIS (port 80)

[Rafael_Anoto]

Hi Communities,

 

I have installed a new fresh SDM 14.1 and I have detected when try upload attachments is done from IIS web interface (port 80) the upload fail, in the same box if I try from Tomcat interface (port 8080) the upload is done successfully.

 

Has anyone encountered this problem, if so, how can I fix this?

 

Regards,

Rafa

[Raghu Rudraraju]

Hi Rafa,

 

I believe our Engineering team started looking into this just this week.  If you have not yet, I would suggest opening a support ticket for them to provide a solution as soon as it is made available.

 

_R

[Rafael_Anoto]

Hi Raghu, I've already contacted our local support and have explained the error, I open the question here because maybe someone had already encountered the problem and had it fixed.
Thanks anyway,

Rafa

[Kyle_R]

Hello Rafael,

 

Did you get this fixed? Let us know.

 

 

The following is available from CA Support:

 

PRODUCT: Unicenter Service Desk                          RELEASE: 14.1

PROB #:  3097      FN: T59M007    FT: D33        DATE:    11 Feb 2015

STARTRAK PRODUCT NAME: USRD  (Star Problem Product)

 

 

PROBLEM SYMPTOM: WIN-UPLOAD ATTACHMENTS FAILS VIA IIS            

                ----------------------------------------------------

                When an Analyst/Administrator connects to web

                interface via IIS and then invoke the attachment

                functionality (inside a request/incident),

                clicking on

                the Upload button after choosing the file, the

                following error message is displayed:

                "Failed to upload the file 'filename.***'." and

                the upload is not performed.

                

                The problem does not occurs with Employee user

                and does not occurs if the Analyst/Administrator

                is connected to web interface via Tomcat.

                

                Steps to reproduce:

                1. Connect via IIS to Service Desk as Analyst.

                2. Select a request/incident.

                3. Click on Attachment tab.

                4. Click on Attach Document button.

                5. Select the Repository. (or use the default one)

                6. Click on Choose files.

                7. Select a file.

                8. Click on Upload button, the error message is

                displayed.

                

                The correction of this problem should be

                available via a test fix patch. Please open a

                Technical Support issue to request it if desired.

 

 

Thanks, Kyle_R.

[Rafael_Anoto]

Thanks Kyle I applied the fix three weeks ago and problem is solved.

[Marcos.Domingos]

We can fix without applying Cumulative 1?

[Raghu Rudraraju]

Hi Marcos

 

Normally it is recommended to go with latest maintenance, cumulative 1 in this case. But if situation requires that you can't apply it for a while because of business reasons, you could raise a support case and if it is permissible, a testfix maybe provided.

 

In this case.  PROB #:  3097      FN: xxxxxxx That is the testfix you need for 14.1 release. Mention your platform too

EDITED: Removing the testfix number reference here as some times we may have newer testfixes replacing older ones and/or being included in Cumulative fixes etc.,  But the Problem Record always is a good reference.

_R

[Marcos.Domingos]

Thanks Raghu.