I have installed a new fresh SDM 14.1 and I have detected when try upload attachments is done from IIS web interface (port 80) the upload fail, in the same box if I try from Tomcat interface (port 8080) the upload is done successfully.
Has anyone encountered this problem, if so, how can I fix this?
I believe our Engineering team started looking into this just this week. If you have not yet, I would suggest opening a support ticket for them to provide a solution as soon as it is made available.
Hi Raghu, I've already contacted our local support and have explained the error, I open the question here because maybe someone had already encountered the problem and had it fixed.Thanks anyway,
Did you get this fixed? Let us know.
The following is available from CA Support:
PRODUCT: Unicenter Service Desk RELEASE: 14.1
PROB #: 3097 FN: T59M007 FT: D33 DATE: 11 Feb 2015
STARTRAK PRODUCT NAME: USRD (Star Problem Product)
PROBLEM SYMPTOM: WIN-UPLOAD ATTACHMENTS FAILS VIA IIS
When an Analyst/Administrator connects to web
interface via IIS and then invoke the attachment
functionality (inside a request/incident),
the Upload button after choosing the file, the
following error message is displayed:
"Failed to upload the file 'filename.***'." and
the upload is not performed.
The problem does not occurs with Employee user
and does not occurs if the Analyst/Administrator
is connected to web interface via Tomcat.
Steps to reproduce:
1. Connect via IIS to Service Desk as Analyst.
2. Select a request/incident.
3. Click on Attachment tab.
4. Click on Attach Document button.
5. Select the Repository. (or use the default one)
6. Click on Choose files.
7. Select a file.
8. Click on Upload button, the error message is
The correction of this problem should be
available via a test fix patch. Please open a
Technical Support issue to request it if desired.
Thanks Kyle I applied the fix three weeks ago and problem is solved.
We can fix without applying Cumulative 1?
Normally it is recommended to go with latest maintenance, cumulative 1 in this case. But if situation requires that you can't apply it for a while because of business reasons, you could raise a support case and if it is permissible, a testfix maybe provided.
In this case. PROB #: 3097 FN: xxxxxxx That is the testfix you need for 14.1 release. Mention your platform too
EDITED: Removing the testfix number reference here as some times we may have newer testfixes replacing older ones and/or being included in Cumulative fixes etc., But the Problem Record always is a good reference.