Hi
I think it may be worth requesting this as an enhancement. The ability to "resolve all children" rather than "close all children" has benefits, or maybe have an option to do both. Our Service Desk environment is configured to not allow reopening of closed tickets. The option to dispute the status of a ticket is at resolved and is the mechanism used to update the customer rather than at closed. The close all children bypasses the resolved process and requires closed activity notifications to have conditions to release notifications when the resolved status is bypassed.
While the closed notification is achievable has anyone got a suggestion on how to set the remarks field to Required on the "close all children" action. Including remarks in the activity notification would be useful, out of the box the analyst can bypass entering a remark.