CA Service Management

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  • 1.  Ca Service Catalog with Ca APM Integration Error

    Posted Mar 13, 2015 06:57 AM

    Guys ,

    I have integrated CA Service Catalog 12.9 with CA APM 12.9.Integration is successful.

    Now I have requested a service using catalog user.After approving the request,When the Service Delivery Administrator trying to fullfill the asset using the Gold Brick  from inventory, it redirects to the Asset Portfolio Management and showing some kind of FATAL Unhandled Exception:-



    2015-03-13 15:43:14,031 [2256] FATAL CA.Common.Web - Unhandled Exception: (System.Web.HttpRequestValidationException (0x80004005): A potentially dangerous Request.QueryString value was detected from the client (name="<HTML></HTML>").

       at System.Web.HttpRequest.ValidateString(String value, String collectionKey, RequestValidationSource requestCollection)

       at System.Web.HttpRequest.ValidateNameValueCollection(NameValueCollection nvc, RequestValidationSource requestCollection)

       at System.Web.HttpRequest.get_QueryString()

       at System.Web.UI.Page.GetCollectionBasedOnMethod(Boolean dontReturnNull)

       at System.Web.UI.Page.DeterminePostBackMode()

       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

       at System.Web.UI.Page.ProcessRequest()

       at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)

       at System.Web.UI.Page.ProcessRequest(HttpContext context)

       at ASP.pages_frmassignasset_aspx.ProcessRequest(HttpContext context) in c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\itam\c3f41f22\d24acba3\App_Web_zcwm5qxb.21.cs:line 0

       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously))




    If you Click on Return to Home Page the asset home page appears with Service Delivery Administrator logged in.






    Please help me to get rid of this issue.




  • 2.  Re: Ca Service Catalog with Ca APM Integration Error

    Posted Mar 16, 2015 03:20 AM

    Hi Manirul,


    This is purely a product integration issue. Please raise an issue with support team to debug this further.