Failed to open the connection

[Marco Antonio Velazquez Aldama]

I'm working with BOXI 12.9, but when you run the infoview is showing me the following error:

Failed to open the connection

 

 

I tried to reconfigure, I have also reviewed the ODBC and restarted the server but the error persists.

 

 

Can you help me solve the problem?

[Alexander Perretti]

Was this environment working correctly previously?

[Paul Coccimiglio]

Does the CABI-SDM ODBC DSN connection test successfully?

 

Via the Universe Designer application on the CABI server, does the CA SDM Universe Connection test successfully?

 

Are the CA SDM ODBC services running on the CA SDM server?

[Marco Antonio Velazquez Aldama]

Alexander is right, the environment was running well.

 

PAUL:

CABI-SDM ODBC DSN connection test with successfully

 

Connection Test Universe CA SDM runs successfully

 

services the ODBC running on the CA SDM server with successfully

[Anon Anon]

Hi Marco,

 

Which database source is being used? Should be ODBC3 as below:

 

 

Also, try to create a sample WEBI report to see if it works. This would help us to understand if the issue is with the specific report or with all the reports.

 

Thanks,

Naveen

[Marco Antonio Velazquez Aldama]

Hi Naveen

 

I'm using the ODBC3 connection.

 

the reports of Web Intelligence factory if successful, the report of Crystal Report show the following error:

Failed to open the connection (Name of Report)

 

I did do the following activities:

 

• update the ODBC

• update the universe parameters

• export the universe again

• export the file .biar CABI

 

Regards,

Marco Velazquez.