CA Service Management

  • 1.  Tickets are locked and cannot be updated

    Posted 11-28-2014 12:45 PM

    We are using CA SDM 12.6


    Sometime updates done to a ticket (status update, log comment, attach document) do not reflect on the ticket.

    When the lock on such tickets is deleted from Administration->System->Current Locks, the updates start working properly.


    Anybody else experience this or have any ideas/suggestions, please share.

  • 2.  Re: Tickets are locked and cannot be updated

    Posted 11-30-2014 02:08 PM

    i. Try clearing the IE cache and possibly the proxy cache? Executing the pdm_webcache command may also help.


    ii. The following forum posts might come handy:


    CA Tuesday Tip - How do I get rid of all these locks??


    CA Tuesday Tips: NX_SREL_BLOCKS_TIMEOUT x SDM 12.7


    iii. What patches do you have applied on your environment?