CA Service Management

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  • 1.  Tickets are locked and cannot be updated

    Posted Nov 28, 2014 12:45 PM

    We are using CA SDM 12.6

     

    Sometime updates done to a ticket (status update, log comment, attach document) do not reflect on the ticket.

    When the lock on such tickets is deleted from Administration->System->Current Locks, the updates start working properly.

     

    Anybody else experience this or have any ideas/suggestions, please share.



  • 2.  Re: Tickets are locked and cannot be updated

    Posted Nov 30, 2014 02:08 PM

    i. Try clearing the IE cache and possibly the proxy cache? Executing the pdm_webcache command may also help.

     

    ii. The following forum posts might come handy:

     

    CA Tuesday Tip - How do I get rid of all these locks??

     

    CA Tuesday Tips: NX_SREL_BLOCKS_TIMEOUT x SDM 12.7

     

    iii. What patches do you have applied on your environment?