CA Service Management

  • Private Community
 View Only

  • 1.  New version of Xtraction for CA Service Management 14.1 Now Available

    Broadcom Employee
    Posted Jul 18, 2014 06:36 PM

    Date:     July 18, 2014

    To:         CA Service Management Customers

    From:     The CA Technologies Service Desk Manager Product Team

    Subject:  General Availability Announcement for Xtraction for CA Service Management 14.1, 2014_July Update, a third party product

     

    On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction for CA Service Management 14.1, 2014_July Update, a third party product, is now available.

     

    You can download your copy of Xtraction for CA Service Management 14.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

     

    If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.



    Thank you again for your business.



  • 2.  Re: New version of Xtraction for CA Service Management 14.1 Now Available

     
    Posted Jul 21, 2014 02:46 PM

    Thanks for letting the community know!



  • 3.  Re: New version of Xtraction for CA Service Management 14.1 Now Available

    Posted Jul 25, 2014 02:38 AM

    Hi Everyone,

     

    A bit of context for those not familiar with Xtraction - it is a dashboard and reporting tool for Service Desk Manager.

     

    The main third party page with overview is here: http://www.xtractionsolutions.com/

     

    Thanks, Kyle_R.

     

    Xtraction site.png

    Screenshot extract taken 25th July, 2014, from company site.



  • 4.  Re: New version of Xtraction for CA Service Management 14.1 Now Available

    Broadcom Employee
    Posted Jul 25, 2014 11:10 AM

    Hi Kyle_R:  Thanks for your comment and screenshot.  An additional FYI about Xtraction is that it is available for other Service Management Products. In addition to CA Service Desk Manager, it works with CA Service Catalog and CA Asset Portfolio Management!

     

    Best regards,

    Katherine



  • 5.  Re: New version of Xtraction for CA Service Management 14.1 Now Available

    Posted Jul 30, 2014 03:49 AM

    Good point!

     

    Kyle_R.