CA Service Management

  • 1.  Change the Employee home page

    Posted 02-26-2015 05:54 AM

    Hi all,


    I would like to change the employee home page.


    As you can see from the images I have 2 different views of employee home page.  The webinterface.png is when I logging to SDM as an employee.

    The second one webinterface2.png is when I logging to DSM as administrator an switch to employee role.


    How can I make changes to the first one in order to have the menus:


    You have 0 Open Incidents

    You have 0 Closed Incidents.


    Thanks In Advance




  • 2.  Re: Change the Employee home page
    Best Answer

    Posted 02-26-2015 06:20 AM

    HI Angeliki,


    I believe those are controlled by the scoreboard that you have defined for the 'Employee' role.  To see that scoreboard and make any changes, you would do the following:


    From the Administrator role, click on File/Customize Scoreboard.  Then at the top left, click on the 'Role' radio button and then switch to the 'Employee' Role in the field under that.  You can change the scoreboard that is displayed on the employee interface by changing that role's scoreboard.


    Hope that helps.


  • 3.  Re: Change the Employee home page

    Posted 02-26-2015 06:32 AM

    Yes Tammy !!! 


    This is the correct way,


    Many Thanks