Is it possible to flag a "VIP configuration item" when it is attached on a Request/Incident?
We want to flag it to ensure more focus from our it-administrators and lead their attention to tickets with affected "VIP CI's".
We use CA SDM 12.9 and the field "Configuration Item" is available on both Request, Incident and Problem forms.
Thanks in advance!
Yes this can be done, but be aware that this is a customization which is not supported and it might have an impact on future upgrades/migrations.
Question is where do you want this to be visible, on the detail form or on the list form? And what is used to make the difference between VIP CI and CI?
Assuming VIP is marked with a custom field e.g. z_is_vip and that it is on the detail form it should be visible. You will need to alter the htmpl forms for Request, Incident and Problem. And then check for the value of affected_resource.z_is_vip and alter the appearance.
<PDM_IF $args.affected_resource.z_is_vip == "1">
showAlertMsg(' VIP CI ')