CA Service Management

Expand all | Collapse all

Mobile App for CA

  • 1.  Mobile App for CA

    Posted 12-17-2014 10:24 PM

    There is an app in the iOS app store that should allow us access to CA. After downloading and installing I get the error you see in the picture. I’m using the same URL as I can use in a mobile

     

     

     

    browser window.app.jpgLet me know if you have any information on this.



  • 2.  Re: Mobile App for CA

    Posted 12-17-2014 11:41 PM

    Hi Venu,

     

    Is the multitenancy enabled in SDM? Whats the version of CA SDM you are using? If it is 12.7, then you may verify the steps from TEC602377

     

    Thanks,

    Naveen



  • 3.  Re: Mobile App for CA

    Broadcom Employee
    Posted 12-18-2014 02:50 AM

    The error seems to indicate that the app could not connect to the REST interface of SDM


    When you say you are using mobile browser, are you pointing it to the mobile enabler component of SDM or just the regular URL (ex: /CAisd/pdm web.exe ) ?



  • 4.  Re: Mobile App for CA

    Posted 12-18-2014 01:21 PM

    Customer environment  is not equipped with CA Open space and CA Service Catalog -

     

    Customer environment : CA Service Desk Manager 12.9 CA ITAM 12.9, CA PAM and Spectrum. Now My question is When we download the CA Service Management app for a mobile - Can we use the CA Service Desk manager url to connect and check the activities posted in Service desk.

     

    Can the CA Service Desk Manager be configured for a Mobile app without CA Open space.

     

    Regards,

    Venu



  • 5.  Re: Mobile App for CA

    Broadcom Employee
    Posted 12-18-2014 05:44 PM

    Yes. The server side code and the app do have the logic to realize the integrated components and expose only appropriate capabilities 


    So in case of open space's absence you still can be presented with analyst queue and approvals capabilities. 


    However you are required to provide the SDM REST port number in the app. 



  • 6.  Re: Mobile App for CA

    Posted 12-18-2014 07:39 PM

    Hi Raghu,

     

    I have done the following

     

    1. Configure Secondary DMZ Server with Rest services with Port 8050 enabled

    2. copied the mobiledemo folder to $NX_ROOT/bopcfg/www/CATALINA_BASE_REST/webapps

    3. Using the url http://hostname:REST-Tomcat-port/mobiledemo/login.html tried to test.

     

    I am not getting the results - Am i missing any step other than this. This is the first time i am configuring Mobile enabler.

     

    Can you help me some more insight in this.

     

    Regards,

    Venu



  • 7.  Re: Mobile App for CA

    Broadcom Employee
    Posted 12-18-2014 08:39 PM

    Mobile demo is a sample app. That doesn't work with the app

     

    For the url in the app. You just specify below

     

    http://hostname:REST-Tomcat-port<http://hostname:REST-Tomcat-port/mobiledemo/login.html>

     

     

     

     

     

     

    _R



  • 8.  Re: Mobile App for CA

    Broadcom Employee
    Posted 12-18-2014 10:02 PM

    Earlier text got pasted incorrectly. 


    Here is the correct one. http://hostname:REST-Tomcat-port


    That's all is needed 





  • 9.  Re: Mobile App for CA

    Posted 12-19-2014 01:17 AM

    After following the steps to configure REST, this is the URL we have to use:

     

    http://<our server URL>:8050/casdm



  • 10.  Re: Mobile App for CA

    Broadcom Employee
    Posted 12-19-2014 07:25 AM

    Hi Andreas


    Using a web browser you can use 


    http://<our server URL>:8050/casdm



    But using the mobile APP you do not need the trailing /casdm  


    So for the app it is just 


    http://<our server URL>:8050



  • 11.  Re: Mobile App for CA

    Posted 01-07-2015 11:57 AM

    Kan_Venu01,

     

    Were you able to get this issue resolved? We are receiving a similar error message on our devices.  We enabled REST services, opened port 8050, and installed Mobile enabler on our server. I am able to log into the browser using http://<server URL>:8050/casdm, but when I attempt to log into the mobile device via the CA Service Management app (with URL http://<server URL>:8050), I get the error "No response from server. Please contact your administrator". Any ideas/suggestions, anyone??



  • 12.  Re: Mobile App for CA

    Posted 01-07-2015 03:32 PM

    CyanX,

     

    No the issue was not resolved - Client has another priority issue which we are working for - so we postponed the mobile app for some time. so far we are getting the same issue "No response from server. Please contact your administrator"



  • 13.  Re: Mobile App for CA

    Broadcom Employee
    Posted 01-07-2015 05:06 PM

    Sorry to hear that the issue persists. 


    When you say you are able to access the url properly via browser, is that browser on the same mobile device that you are referring to?


    I just tested even the latest patches for 12.9 that were released this week and can still access the SDM mobile interface using the latest app 





  • 14.  Re: Mobile App for CA

    Posted 01-13-2015 08:51 AM

    Hi Raghu,

     

    Sorry for the delay in getting back to you. I should have been more clear; when I said browser, I was actually on my desktop. I was just trying to see if the page would come up anywhere else... On the mobile device, we are not able to access SDM via the app or via the browser using http://<server name>:8050/casdm/. We are only able to access it using http://<server name>/CAisd/pdmweb.exe . We had our network services group allow the URLs through bluecoat, but we are still not able to access access SDM on our mobile devices after opening the appropriate ports and installing the enabler on our server. Any ideas?



  • 15.  Re: Mobile App for CA

    Broadcom Employee
    Posted 01-13-2015 09:51 AM

    CyanX,

     

    That explains the reason on the mobile App.   Normally  :443  (HTTPS) or  80   (HTTP) ports are opened in firewalls  against servers which allow web server connectivity.  But, ports like :8050  are not explicitly opened.

     

    Lets say you access SDM by:   http://SDMHostname.company.com            then you'd have to get your network guys expose    http://SDMhostname.company.com:8050    in the firewall too.  Or else neither a browser nor mobile app, on a mobile Device which is NOT on company Wireless network,  would not be able to get to the server.

     

    Also,  IF you are using SSL certificates, note that Self Signed SSL Certificates do not gel with mobile apps properly.  A browser on a mobile device might function OK with self signed SSL Certs, but a mobile app would give you grief.  On Android there's a way to trust a certificate using some alternative approaches, but iOS is not that flexible.  Its better to get a vendor signed or a certificate authority signed certificate, so that the mobile apps are able to connect properly to an HTTPSed REST tomcat in SDM.

     

    Hope this helps

    _R



  • 16.  Re: Mobile App for CA

    Posted 01-13-2015 11:00 AM

    Hi Raghu,

     

    Would you be able to contact me offline? I would like to give you some more specific details about this issue. My email is melissa.joseph@flhosp.org. Thanks in advance.