We have comman MDB and CA ServiceDesk 12.9 on other server.
The Servicedesk installation was Successful but When we try to install the option of Email integration form Option manager it results in In Progress state.
After that even we try to deinstall it remains In Progress Status.
Stdlog file error
ERROR bpnotify.c 619 couldn't launch windows app: D:\Program Files (x86)/CA/SERVIC~1/bin/pdm_options_mgr -e -b -a pdm_option.inst -o 1591 -s mail_ca_cert_path -v "C:/cacerts/cacert.pem" -d domsrvr -u superuser/Administrator
OS:Microsoft Windows Server 2012 Standard
Databse :MS SQL Server 2008 R2
Thanks in Advance
Below tech document should of h elp:
Did the TECDOC Naveen_Desham provide resolve the issue?
Yes its solved the problem.