CA Service Management

  • 1.  createAttachment() call is failing from AIX system

    Posted 12-07-2014 01:22 AM

    SD 12.6

    Client - AIX system (Java Application)

     

    we have an issue in creating an attachment after successful creation of Incident using web service method in Java application which is hosted in AIX system.

     

    Error message :

     

    AHD11013:Failed to create upload session.

     

    The same application is creating an incident and creating attachment to it successfully from mainframe system.

     

    is any one have faced same behavior?

     

    Thanks,

    Venkat



  • 2.  Re: createAttachment() call is failing from AIX system

    Posted 12-07-2014 10:30 PM

    Hi Venkat,

     

    How about changing the createattachment method to use MIME? This tech document TEC572713 should help you.

     

    Thanks,

    Naveen



  • 3.  Re: createAttachment() call is failing from AIX system

    Posted 12-08-2014 01:39 AM

    Hi Naveen,

     

    Tried with method "MIME" but  no luck reporting same error.

     

    Thanks,

    Venkat



  • 4.  Re: createAttachment() call is failing from AIX system

    Broadcom Employee
    Posted 12-08-2014 01:43 AM

    Naveen,

    why do you think using usingDIME insterad MIME will solved the problem?

    I can't see an entry were one is talking about  filesize.

    If I understand the post correct, the same application is working on zOS (and I assume from a Windows or Linux (Redhat or SuSE) without any problem.

    I suggest to analyze the java return code (and checkjava debug console) to get the root-cause of this problem. Ii is possible,  that a libary is missing or the java version installed on AIX server is not up2date.

    I suggerst to open a support issue and our technicans will help to solve this.


    best regards

    Ferdinand




  • 5.  Re: createAttachment() call is failing from AIX system

    Posted 12-08-2014 02:33 AM

     

    CA Suppor Ticket  22000040-1: WEBSERVICE ATTACHMENT FAILING

    It is working successfully with zOS,Windows.

     

    The attachment size is less that 10 KB, it is a text file.

     

    Java falut return message:

     

     

    AHD11013:Failed to create upload session.

    AxisFault

    faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client

    faultSubcode:

    faultString: AHD11013:Failed to create upload session.

    faultActor:

    faultNode:

    faultDetail:

    {}ErrorMessage:AHD11013:Failed to create upload session.

    {}ErrorCode:11

    AHD11013:Failed to create upload session.

     

     

    Thanks,

    Venkat



  • 6.  Re: createAttachment() call is failing from AIX system

    Broadcom Employee
    Posted 12-08-2014 03:05 AM

    Hi Venkat,

     

    Any errors in the stdlogs?

     

    Thanks & Regards,

    Hema.



  • 7.  Re: createAttachment() call is failing from AIX system

    Broadcom Employee
    Posted 12-08-2014 11:33 AM

    Venkat, I took  a look at the mentioned issue. The issue was closed but it provides a lot of usufull info. The error in the log shows:    

    11/24 07:56:49.243[http-8080-13] ERROR usdjws65 ? Error creating attachment -

    : Error - could not perform the operation, policy limit exceeded

    And I think this is the reason why your app fails to create the attachment. Please take a look at this published info solution

    to this problem QI89107:

    SAP Portal Services

    Without knowing details of your app I can't say more here but the

    main point is, you would need to make sure your app is really using

    the DIME format. Hope this helps a bit. Regards _Chi



  • 8.  Re: createAttachment() call is failing from AIX system
    Best Answer

    Posted 01-17-2015 11:54 PM

    This is related to network issue.