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Block new analyst sessions

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  • 1.  Block new analyst sessions

    Posted 11-18-2014 01:22 PM

    Friends,

     

    It is possible to block new sessions of analysts who already have logged on in the CA Service Desk Manager?


    CA Service Desk Manager 12.7 with CA EEM 8.4 and default IIS default

    Windows Server 2008 Ent 64bits with SQL Server 2008 R2 Ent 64bits

     

    Thanks.



  • 2.  Re: Block new analyst sessions

    Posted 11-19-2014 01:44 AM

    Hi Marcos,

     

    I don't think there is a way to block new session of logged in analysts within the SDM. Each session shall be created accessing from the multiple browsers.

     

    Thanks,

    Naveen



  • 3.  Re: Block new analyst sessions

    Posted 12-01-2014 12:52 PM

    Hello Marcos.Domingos, did you find the answer for your question?



  • 4.  Re: Block new analyst sessions

    Posted 12-01-2014 02:43 PM

    Not yet a friend, because I have some priorities to complete. But I have to think of a solution, because as we are service providers, the control of the licenses used by analysts at customer side is important factor.



  • 5.  Re: Block new analyst sessions

    Posted 12-01-2014 07:37 PM

    Please, if you find a solution, update this discussion.

     

    Cheers.



  • 6.  Re: Block new analyst sessions
    Best Answer

    Posted 12-02-2014 04:52 AM

    This is not possible. Best would be to raise a Enhancement Request, i.e. Idea.



  • 7.  Re: Block new analyst sessions

    Posted 12-02-2014 06:45 AM

    Thank you Brian.



  • 8.  Re: Block new analyst sessions

    Posted 12-10-2014 03:59 AM

    There is also an Idea that has been raised for this.

     

    https://communities.ca.com/ideas/235716169

     

    You may want to vote it up...

     

    Regards,

    Brian