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Parent Incident/Request/Problem Property and Parent Problem Property in KD

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  • 1.  Parent Incident/Request/Problem Property and Parent Problem Property in KD

    Posted 11-19-2014 09:01 AM


    You have 2 field in Document access properties of a KD:

    - Parent Incident/Request/Problem

    - Parent Problem

     

    Parent Incident/Request/Problem is filled automatically whne you create a Solution using Activities of Incident/Request/Problem.

     

    Question: What is the purpose of Parent Problem ?



  • 2.  Re: Parent Incident/Request/Problem Property and Parent Problem Property in KD

    Posted 11-21-2014 06:42 PM

    Hi All - Any answers here for Sefoudine? Thanks! Chris

    Sefoudine FIDAHOUSSEN wrote:

     


    You have 2 field in Document access properties of a KD:

    - Parent Incident/Request/Problem

    - Parent Problem

     

    Parent Incident/Request/Problem is filled automatically whne you create a Solution using Activities of Incident/Request/Problem.

     

    Question: What is the purpose of Parent Problem ?



  • 3.  Re: Parent Incident/Request/Problem Property and Parent Problem Property in KD
    Best Answer

    Posted 11-26-2014 08:09 PM

    Hi Bruno,

     

    This is what is see in the online help:

     

    Parent Issue - Defines an associated parent issue record.

     

    Problem - Defines a problem linked to this document.

     

    Thanks,

    Naveen



  • 4.  Re: Parent Incident/Request/Problem Property and Parent Problem Property in KD

    Posted 12-19-2014 05:33 AM

    Hello FIDSE01

     

    I'm marking this thread as "Assumed Answered" based on the above discussions and no update from you in a month.

     

    You may unmark this and provide further information if this is not the case.

     

    Or if there is a “Correct Answer,” please mark it.

     

    For best practice to encourage responses, see: Communities: Responding to Replies.

     

    Thanks, Kyle_R.

    Admin.



  • 5.  Re: Parent Incident/Request/Problem Property and Parent Problem Property in KD

    Posted 02-27-2015 03:11 AM


    Naveen correct answer:

    Parent Issue - Defines an associated parent issue record.

     

    Problem - Defines a problem linked to this document.