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OpenAccess error 5531

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  • 1.  OpenAccess error 5531

    Posted 11-05-2014 09:47 AM

    I have installed CA SDM R12.9

    1 background server

    1 standby server

    2 application server

    MDB also in separate server

    BOXI separate server

     

    I was facing the open Access Error 5531. which is now resolved through the link

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec603601.aspx

     

    According to the above link I have enabled the 8.3 directory on all servers above mentioned except MDb server by uninstalling and installing again CA SDM R12.9.

    For the BOXI and CA SDM integration I am using Background server. So Do I need to Unistall and Install again the oa60_client & oa60_server from background server ???

    As I am also need to put cum patches for CA SDM R12.9.

    Do let me know upon below questions:

    1. I have reinstalled CA SDM R12.9 . So do I need to apply cumm patches first  OR

    2. I have to unistall and install again the oa60_client & oa60_server from background server  first  as written in above link???

    3. I am still facing issue  with boxi regarding the configuration of odbc through casd_<servername > Test Connect is not succeeding.

     

    if you need to ask any question do let me know



  • 2.  Re: OpenAccess error 5531

    Posted 11-05-2014 10:15 AM

    By default,  ODBC Services are not available for usage on Background/Standby Servers.

     

    ODBC Clients should connect to ODBC Server services on the Application Servers.

     

    _R



  • 3.  Re: OpenAccess error 5531

    Posted 11-05-2014 10:34 AM

    Thanks Raghu. So for BOXI Integration with CA SDM R12.9 , do I pass Application server name ?



  • 4.  Re: OpenAccess error 5531

    Posted 11-05-2014 10:40 AM

    Correct.

     

    Its covered in the Implementation Guide:

     

    https://support.ca.com/cadocs/0/CA%20Service%20Desk%20Manager%2012%209-ENU/Bookshelf_Files/HTML/CA_SDM_Impl_ENU/config_init_bi_set.html -->

    Service Desk Primary Host

    Provide the host name of the CA SDM server depending on your configuration:

    @     For conventional: primary server.

    @     For advanced availability: application server.

     

     

     

    Also, 12.9 Implmentation Guide covers more about Failover settings for the ODBC driver:

     

    https://support.ca.com/cadocs/0/CA%20Service%20Desk%20Manager%2012%209-ENU/Bookshelf_Files/HTML/CA_SDM_Impl_ENU/2148950.html



  • 5.  Re: OpenAccess error 5531

    Posted 11-05-2014 10:43 AM

    Ok Thanks Raghu for your prompt response. But while doing BOXI configuration I Passed already background server name in BOXI. So how can I revert back to this ?



  • 6.  Re: OpenAccess error 5531
    Best Answer

    Posted 11-05-2014 10:48 AM

    It can be changed on the CABI Server’s  32 bit ODBC Datasource that was created.

     

    TEC595754  and TEC578365  may help as well.

     

    _R



  • 7.  Re: OpenAccess error 5531

    Posted 11-05-2014 11:14 AM

    ok. But I can do these steps after installing cumm patch for CA SDM R12.9 also right ?



  • 8.  Re: OpenAccess error 5531

    Posted 11-05-2014 11:20 AM

    Correct.



  • 9.  Re: OpenAccess error 5531

    Posted 11-06-2014 01:20 PM

    Thanks Raghu it worked out