At CA World you can learn the “how to” details plus technical and business benefits of integrating your Service Desk and CMDB with Infrastructure and Application Management tools and processes with CA Service Operations Insight (SOI).
See the Guide to Service Operations Management CA World Sessions:
- Case studies about how integration across their CA tools results in incident and problem management improvements -- presented by:
- Preconference “Crash Course” education and a week-day hands-on lab on integrating monitoring tools to manage enterprise-wide events/alerts and end-to-end service delivery
- Combined tutorial-case studies about cross-tool integrations and IT maturity
- Q&A sessions with CA experts and end-user case study presenters
- Service Operations Management demos on the exhibition floor
Also, see the Guide to Network Performance Management CA World Sessions.