Remove/Delete Request Template

[Anon Anon]

Good morning, everyone!

 

I assume this is something ridiculously simple which I'm overlooking, but as I've tinkered with it enough, I figured I'd ask the experts!

 

I need to remove some of the "Create Request from Template" entries in production... but cannot find a remove, delete, etc. option, which would allow me to do so. How do I accomplish this?

 

Thank you for your time!

 

Tim Dasher

[Tammy Zadell]

Hi Tim,

 

I believe you'd want to just modify the tickets that these templates were created from and remove the information on the 'Template' tab, making them regular tickets again, rather than templates (see below screen print).

 

Hope that helps!

 

Tammy

 

[Vinod Subburaj]

HI Tim,

As Tammy mentioned, file->request from Template , will show the ticket number and template name.

Open that Request and under Template tab, Mark it as inactive.

Let us know if this helps for you..

~vinod.

[Chi Chen]

Tim, did you mean you would like to remove the menu item

"New Request From Template..." in the Service Desk File

dropdown? If yes, then you would need to look for the menu

bar htmpl file and remove that part. For example, for Administrator

role, it is menubar_sd.htmpl and you would need to delete:

<PDM_MACRO name=menuItem label="New_Request_from_Template..." function="ahdtop.create_new('cr',1)" hotkey=q>

Hope this helps. Thanks _Chi

[Anon Anon]

Thank you all for your assistance, and my apologies for the delayed response!

[Legacy User]

Hey Tim,

 

If the above info helped to address your query, then please mark the most 'correct answer' so this post can be flagged as answered.

 

Kind Regards,

Brian