CA Service Management

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  • 1.  Business Intelligence R3.3 Volume Trend Report Issue

    Broadcom Employee
    Posted Jan 06, 2015 07:02 AM

    CA Business intelligence R3.3 is installed along with CA Service Desk Manager R12.9. While opening the Report "Volume and Trend" under the  Incident Problem ---> Count Folder and selecting the Ticket type only Incident is showing in drop down. Already logged Request, Incident and Problem in Ca Service Desk but making no effect.

    Attached are the screenshots for the reference

    Any comments upon this....



  • 2.  Re: Business Intelligence R3.3 Volume Trend Report Issue

    Posted Jan 06, 2015 07:40 PM

    Hi Tremo01,

     

    Below tech document should help you:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC599371.aspx

     

    Thanks,

    Naveen



  • 3.  Re: Business Intelligence R3.3 Volume Trend Report Issue

    Broadcom Employee
    Posted Jan 07, 2015 05:32 AM

    Thanks Naveen for the response. But I am not able to get the Request type table from the Designer. I have imported the CA Service Desk Universe and the following folders occurred. Attached is the screenshot. Do let me know how I can I get the Request Type folder

    Designer.png



  • 4.  Re: Business Intelligence R3.3 Volume Trend Report Issue

    Broadcom Employee
    Posted Jan 07, 2015 09:10 AM

    I believe it's under Lookup Tables folder(class)



  • 5.  Re: Business Intelligence R3.3 Volume Trend Report Issue

    Posted Feb 03, 2015 01:03 PM

    But inside the File "Request" >  details there is no Type atribute?



  • 6.  Re: Business Intelligence R3.3 Volume Trend Report Issue

    Posted Feb 04, 2015 12:42 AM

    Hi Mattes,

     

    Expand Lookup Tables > Request Type. Right click on code and click on View Associated Table as below:

     

    1.jpg

    Thanks,

    Naveen