We resently upgraded from 12.6 to 12.9 and since the upgrade the application enters a state of unresponsiveness (meaning the application is unusable for users lasting for about 10 minutes). We do have a support ticket in but I was just wondering if anyone else is experiencing these issues? Could this be an EEM issue?
I don't think its a EEM issue. Did the user were able to login to catalog during the issue occurrence? Also, catalog recovered automatically after 10 minutes or you had to recycle catalog services?
We don't have to recycle the catlaog services it recovers on it's own; however, when the unresponsiveness occurs there aren't any users that are able to get into the application at that time.
During the issue occurence, did you had a chance to verify if the users are able to login to EEM Page? This would help you understand if the issue is at the catalog or EEM side.
Next time this occurs we will validate if we can login to EEM. Thank you for the suggestion.