CA Service Management

Expand all | Collapse all

CA Catalog 12.9 -- Application becomes unresponsive

  • 1.  CA Catalog 12.9 -- Application becomes unresponsive

    Posted 11-12-2014 03:28 PM

    We resently upgraded from 12.6 to 12.9 and since the upgrade the application enters a state of unresponsiveness (meaning the application is unusable for users lasting for about 10 minutes). We do have a support ticket in but I was just wondering if anyone else is experiencing these issues? Could this be an EEM issue?



  • 2.  Re: CA Catalog 12.9 -- Application becomes unresponsive

    Posted 11-12-2014 11:35 PM

    Hi Jhebert,

     

    I don't think its a EEM issue. Did the user were able to login to catalog during the issue occurrence? Also, catalog recovered automatically after 10 minutes or you had to recycle catalog services?

     

    Thanks,

    Naveen



  • 3.  Re: CA Catalog 12.9 -- Application becomes unresponsive

    Posted 11-13-2014 03:55 PM

    We don't have to recycle the catlaog services it recovers on it's own; however, when the unresponsiveness occurs there aren't any users that are able to get into the application at that time.



  • 4.  Re: CA Catalog 12.9 -- Application becomes unresponsive

    Posted 11-13-2014 08:19 PM

    Jhebert,

     

    During the issue occurence, did you had a chance to verify if the users are able to login to EEM Page? This would help you understand if the issue is at the catalog or EEM side.

     

    Thanks,

    Naveen



  • 5.  Re: CA Catalog 12.9 -- Application becomes unresponsive

    Posted 11-14-2014 02:59 PM

    Next time this occurs we will validate if we can login to EEM. Thank you for the suggestion.

     

    Jeremy