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TIP: pdm_web.exe tries to "Open" and not "Run." SDM 12.9.

  • 1.  TIP: pdm_web.exe tries to "Open" and not "Run." SDM 12.9.

    Posted 08-28-2014 03:47 AM

    Hello All,

     

    A quick tip based Service Desk Manager 12.9 where "pdm_web.exe" on a secondary server tries to "Open" instead of "Run."

     

    This is addressed by SDM 12.9 Cumulative Patch 1.

     

    Specifically this patch:

    --------------

    PRODUCT: Unicenter Service Desk                          RELEASE: 12.9

    PROB #:  2749      FN: T5W2150    FT: D33        DATE:    21 Feb 2014

    STARTRAK PRODUCT NAME: USRD   (Star Problem Product)                 

    PROBLEM SYMPTOM: WIN-PDMWEB TRUNCATE TO ZERO BYTES ON SECONDARY SER  

                     ----------------------------------------------------

                     Whenever a reconfiguration (pdm_configure) of       

                     Service Desk Manager is                             

                     performed within a 'conventional' Service Desk      

                     Manager primary and secondary                        

                     configured environment, users may no longer be       

                     able to access the Service                           

                     Desk Manager installation on the secondary           

                     server. After a reconfiguration,                     

                     all subsequent restarts of Service Desk Manager      

                     services on the primary                              

                     server will inadvertently copy the 'pdmweb' file     

                     on primary to each secondary                         

                     server with ZERO bytes.                              

                     Steps to reproduce:                                  

                                                                          

                     1. Login to Service Desk as an administrator.        

                     2. Configure a 'domsrvr/webengine' pair on the       

                     secondary server with                                

                     webengine 'Cgi Name' as 'pdmweb' under:              

                     'Administration->System->Configuration'              

                     3. Run pdm_configure on each server.                 

                     4. After configuration is completed, the 'pdmweb'    

                     on secondary server                                  

                     has a file size of zero bytes and this happens       

                     every time the services                              

                     are recycled.                                        

    --------------

     

    but load the whole set of Cumulatives, including the Language Pack.

     

    Thanks! Kyle_R.



  • 2.  Re: TIP: pdm_web.exe tries to "Open" and not "Run." SDM 12.9.

    Former Employee
    Posted 08-28-2014 12:35 PM

    Thanks for sharing this tip with the community Kyle!

    Kyle R wrote:

     

    Hello All,

     

    A quick tip based Service Desk Manager 12.9 where "pdm_web.exe" on a secondary server tries to "Open" instead of "Run."

     

    This is addressed by SDM 12.9 Cumulative Patch 1.

     

    Specifically this patch:

    --------------

    PRODUCT: Unicenter Service Desk                          RELEASE: 12.9

    PROB #:  2749      FN: T5W2150    FT: D33        DATE:    21 Feb 2014

    STARTRAK PRODUCT NAME: USRD   (Star Problem Product)                

    PROBLEM SYMPTOM: WIN-PDMWEB TRUNCATE TO ZERO BYTES ON SECONDARY SER 

                     ----------------------------------------------------

                     Whenever a reconfiguration (pdm_configure) of      

                     Service Desk Manager is                            

                     performed within a 'conventional' Service Desk     

                     Manager primary and secondary                       

                     configured environment, users may no longer be      

                     able to access the Service                          

                     Desk Manager installation on the secondary          

                     server. After a reconfiguration,                    

                     all subsequent restarts of Service Desk Manager     

                     services on the primary                             

                     server will inadvertently copy the 'pdmweb' file    

                     on primary to each secondary                        

                     server with ZERO bytes.                             

                     Steps to reproduce:                                 

                                                                         

                     1. Login to Service Desk as an administrator.       

                     2. Configure a 'domsrvr/webengine' pair on the      

                     secondary server with                               

                     webengine 'Cgi Name' as 'pdmweb' under:             

                     'Administration->System->Configuration'             

                     3. Run pdm_configure on each server.                

                     4. After configuration is completed, the 'pdmweb'   

                     on secondary server                                 

                     has a file size of zero bytes and this happens      

                     every time the services                             

                     are recycled.                                       

    --------------

     

    but load the whole set of Cumulatives, including the Language Pack.

     

    Thanks! Kyle_R.