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Best practice question: Upgrade sequence - SDM/SC/EEM/PAM

  • 1.  Best practice question: Upgrade sequence - SDM/SC/EEM/PAM

    Posted 12-10-2014 11:08 PM

    Hey everyone, We are planning to upgrade and I am not sure from reading the installation guides on which sequence.

     

    What we have:

    Service Desk 12.6 - 1 Primary and 2 Secondaries.  EEM 8.4 is co-located on these.

    Service Catalog 12.7 - 1 Primary, 1 Secondary - load balanced.

    (SDM and SC share the MDB)

    PAM 3.1 on 1 Domain Orchestrator

    BOXI 3.1

     

    Where we are going:

    SDM 12.9 - 1 Background, 1 Standby, 2 Application

    SC 12.9 - 1 'First' , 1 'Second' View servers - load balanced

    PAM 4.2

    BOXI 3.3

    EEM 12.51 will be on its own server

     

    SC and PAM require EEM to be upgraded before they are installed and we are using EEM for SDM as well.

     

    Question:  Can we simply install EEM 12.51 on the new server and then point the upgrades of SC and PAM to this server when their setups are run?

     

    thanks,

     

    JW



  • 2.  Re: Best practice question: Upgrade sequence - SDM/SC/EEM/PAM

    Posted 01-12-2015 01:00 PM

    Any suggestions or lessons learned on this?

     

    thanks,

     

    JW



  • 3.  Re: Best practice question: Upgrade sequence - SDM/SC/EEM/PAM

    Posted 01-22-2015 01:25 PM