Hey everyone, We are planning to upgrade and I am not sure from reading the installation guides on which sequence.
What we have:
Service Desk 12.6 - 1 Primary and 2 Secondaries. EEM 8.4 is co-located on these.
Service Catalog 12.7 - 1 Primary, 1 Secondary - load balanced.
(SDM and SC share the MDB)
PAM 3.1 on 1 Domain Orchestrator
Where we are going:
SDM 12.9 - 1 Background, 1 Standby, 2 Application
SC 12.9 - 1 'First' , 1 'Second' View servers - load balanced
EEM 12.51 will be on its own server
SC and PAM require EEM to be upgraded before they are installed and we are using EEM for SDM as well.
Question: Can we simply install EEM 12.51 on the new server and then point the upgrades of SC and PAM to this server when their setups are run?
Any suggestions or lessons learned on this?
Maybe this link has what you're looking for. I always use the link "Upgrade Information Index" in "Popular Links" of the product.
CA Support Online > Support by Product > CA Service Desk Manager
CA Service Desk Manager Upgrade Information IndexCA Service Desk Manager 12.9 Upgrade InformationCA Service Desk Manager r12.x CA Service Desk r12.x Upgrade Information