As we change the language of USS through Edit Profile feature, some buttons doesn't change showing messages without sense in other language.
Some images in Spanish with the error:
Some images in English with the error:
The integration is configured with Service Desk Manager 14.1 and it's working. I can create requests without trouble.
Also the help bubbles are showing in English in both cases (Spanish, English), How can I change it?
Thanks in advance.
If the problem is reproducible, it could be better to open a support case.
As I thought it could require a fix.
Hi Elena, did you get an answer for this issue?
Hello. I have the same problem. Does anyone know how to solve it?
This issue was related to wrong value in the os_ExternalSourceProperties table where the propertyValue was set to 'Solicitud' for propertyName='labelfortype' instead of 'Request'.
After running the following query:
update os_ExternalSourceProperties set propertyValue='Request' where propertyName='labelfortype';
and then restarting the Unified Self service server the issue has been solved.
Hope this helps. Please create a backup of your database or table before running the query above in your environment.
Thank you very much Pablo, this solved my problem!