Here is the list of tech documents published during recent weeks:
TEC615370 Does the RSA BSAFE DUAL_EC_DRBG vulnerability affect CA Service Desk Manager or its components?
TEC614946 Removing an entire scoreboard for a user
TEC614948 How to mask out the "None" Impact value
TEC614219 On a CA Service Desk Manager (CA SDM) 12.6 system, the Support Automation (SA) logs are not populating after applying Cumulative Patch 3
TEC614224 When using Internet Explorer 10 (IE 10), and the <Alt> key is pressed on the Employee List screen, the layout of the screen may get broken.
TEC614230 Scheduled CA Business Intelligence (CABI) Web Intelligence (WEBI) reports give an error "destination DLL disabled. : [CrystalEnterprise.DiskUnmanaged].
TEC607419 With Support Automation (SA) "Web Chat" enabled, it may be possible for "Launch Full Tools" to not function on an upgraded CA Service Desk Manager (CA SDM) 12.9 system
TEC614000 After new data is added to a CA Business Intelligence (CABI) Web Intelligence (WEBI) document, the newly added data is not displayed on the report even though the function is performed
Please add comments and queries on these TEC documents to this thread.
Thanks for sharing these with the community Naveen!