CA Service Management

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New TEC documents for 2014/07/14

  • 1.  New TEC documents for 2014/07/14

    Posted Jul 14, 2014 12:35 AM

    Hello Everyone,


    Here is the list of tech documents published in the last week:


    TEC613953 How to install Tomcat on a CA Service Desk Manager (CA SDM) 12.9 server and deploy the health servlet for monitoring


    TEC613900 "Cannot find ahdtop in popup_frames.htmpl" error displayed


    TEC611947 What approach is normally preferred when we need to install a CA Service Desk Manager (CA SDM) Patch in Advanced Availability environment?


    TEC613850 CA Service Desk Manager Cumulative Patches include a Language Patch. Looking at the HTMPL forms from the patch in a text editor and they appear to be in English. Is this wrong?


    TEC613788 When using CA Service Desk Manager 12.9, users are often seeing a popup message "Delayed Server Response" even when usage of the environment is minimal


    TEC557752 How to change the Icon of CI on Vizualizer.


    TEC613718 Is there a way to change the field mappings between a Knowledge Document and a ticket?


    TEC613721 How to customize the families in CA Service Desk Catalyst Connector for Localized version of CA Service Desk Manager


    TEC613666 What fields of a ticket are evaluated when running archive/purge rules to determine whether a record will be archived or purged?


    TEC613667 When I try to input a past date in the "Need By Date" in an Issue or Change Order, an error occurs and it fails to save the ticket. Is there a way to do this?


    TEC613668 Why do we see the error "AHD04401:Authentication failure" when a user tries to change their role.


    Please add comments and queries on individual TEC documents to this thread: Comments and Queries