Hello,
I detected a strange behavior on Data Importer and I will share this information to validate if that's a application defect or my mistake.
So I have implemented the platform IT Asset Manager 12.9 but I only use the component Asset Portfolio Management (APM) to manage service contracts and assets for now.
To import massive information like assets/models or service contracts, we use the Data Importer with our customized mappings and according csv files.
When you import service contracts, the application detects if it exists on APM by service contract ID. If exists, it will update the service contract. If not, it will create a new one.
When you import costs to service contracts, he is not capable to detect if that entry exists. It will always create a new cost entry and this could be an issue when you import massive information like 1000 costs and want to update a specific cost.
There's any way to assign an ID to a cost?
Thanks and regards,
RMC