Hello Everyone,
Here is the list of tech documents published in the last week:
TEC611947 What approach is normally preferred when we need to install a CA Service Desk Manager (CA SDM) Patch in Advanced Availability environment?
TEC611797 The knowledge document cannot be found by the KT search engine when the search keyword is in Japanese/Chinese/Korean although the parse settings has been set the "Korean".
TEC611798 Is it possible to hide the Tenant field at the upper left corner of the ticket detail screen?
TEC611801 How to minimize risk of exposing/abusing of the Health Check/Failover Servlet ?
TEC611802 '[OpenAccess error 5531] Too many parameters specified' error received when attempting to reinstall the CA Service Desk Manager (CA SDM) ODBC server and client services
TEC611717 CA Business Intelligence (CABI) report using all CA Service Desk Manager (CA SDM) KPI objects returns no data.
TEC611683 Steps required to retain web.xml values that are manually edited in a CA Service Desk Manager 12.9 Conventional Configuration
TEC611682 When trying to import a CA Service Desk Manager (CA SDM) service into Service Operations Insight (SOI), it never displays within the SOI console
Please add comments and queries on individual TEC documents to this thread: Comments and Queries
Thanks,
Naveen