Hello Everyone,
Here is the list of tech documents published in the last week:
TEC609182 There is a field named "Parent Problem/Incident/Request" in Knowledge Document, however, it is not filled in automatically even though a Knowledge Document is created from a ticket. How is this attribute populated?
TEC609181 How escalate urgency works with special handling contacts (VIP)
TEC609095 How to configure a Main Support Automation (SA) server on a Secondary CA Service Desk (CA SDM) server in a 12.9 Conventional Configuration
TEC609086 How to change the date format from mm-dd-yyyy to dd-mm-yyyy in the CA Business Intelligence (CABI)'s Web Intelligence (WEBI) reports?
TEC609085 What causes "Can't set default user - can't find information for session 0" to be written to the stdlog?
TEC609083 Are there any sample CA Service Desk Manager (CA SDM) UNIX/Linux environment variable scripts?
TEC609003 Employee interface allows to create Requests. How to enable the ability to create Incidents via the Employee interface?
TEC609004 Category list displayed is not accurate when specifying the tenant, requester and affected end user.
TEC609014 The out-of-the-box CA Process Automation workflows that are included with CA Service Desk Manager 12.9 fail when used with CA Process Automation 4.2 due to Bad URL formation.
TEC609013 After restarting CA Service Desk, the Secondary server Tomcat engines stop responding and would give a message like: "AHD4409 pdmweb is unable to connect with the web engine".
Please add comments and queries on individual TEC documents to this thread: Comments and Queries
Thanks,
Naveen