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CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Business Service Insight 8.11 beginning June 10, 2015. This will allow our Development organization to more effectively focus its resources on and add value to the next release of Business Service Insight.
At this time, we encourage you to plan for the migration to Business Service Insight 8.3 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer. New features for CA Business Service Insight r8.3 include:
Context Object
Expanding the Context object functionality inside the business logic, adding the ability of retrieving all related resource types for given resource id in a given time
Auto Complete at Login
Security enhancement at login phase, disabling autocomplete password when providing user name.
Adapter configuration
Support the use of events based on adapter configuration file from different adapter
Monitoring tool for ACE2
New page showing the status of calculation and ongoing work of the ACE2 engine
Error handling improvements
Additional information provided when committing a contract and during translation script execution
Additional improvements:
Quality and performance
BRV as part of BSI Installation
Support for Windows 2012
Support for Internet Explorer 10
For additional information on Business Services Insight, please visit the Business Service Insight(BSI) pages at CA Support Online: https://support.ca.com/irj/portal/anonymous/prddtlshome?prdhmpgform=p&productID=8379
As CA Technologies would like to help make your upgrade to Business Service Insight 8.3 as straightforward and successful as possible, we are offering the following:
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A no-charge software upgrade any customer with an active BSI maintenance contract.
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Documentation to help prepare you for your upgrade to Business Service Insight(BSI) can be viewed at CA Support Online:
https://support.ca.com/irj/portal/anonymous/prddtlshome?prdhmpgform=p&productID=8379
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CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
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Qualified local CA Business Service Insight Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, (http:/www.ca.com/partners.aspx).
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CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.
If you have any questions regarding the support schedule, please contact Business Service Insight CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
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