CA Service Management

MANDATORY PATCH  FOR CA SERVICE CATALOG R12.9

  • 1.  MANDATORY PATCH  FOR CA SERVICE CATALOG R12.9

    Posted 03-13-2014 06:45 AM

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    Mandatory Patch  for CA SERVICE CATALOG R12.9                                   

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    Date: Mar 12, 2014                                                              

    To: CA Service Catalog Customers                                               

    From: The CA Service Level and Catalog Management Product                      

    Team                                                                            

    Subject: Mandatory Patch  for CA SERVICE CATALOG R12.9                         

                                                                                   

    On behalf of CA, we appreciate your business and the                           

    opportunity to provide high-quality, innovative software                       

    and services. As part of our ongoing commitment to customer                    

    success, we regularly announce updated releases and                            

    maintenance for our products.                                                  

                                                                                   

    As part of our continuous support, following issues have                       

    been found with CA Service Catalog R12.9 and have been                         

    addressed through the Patch RO68076.                                           

                                                                                   

    1.When  using  a  Label  form  object, updating the 'Label                     

    Text' property with text value doesn't  show in the form                       

    object itself.                                                                 

    2.When in form  designer,  the  label  text  does  not                         

    appear. When producing a request,  the  label  text  does                      

    not   appear. When receiving an email of  a request, the                       

    html  code is                                                                   

       visible AND the label text appears incorrectly.                             

    3. Firing event even for disabled label.                                       

                                                                                    

    Note that it's a mandatory patch and needs to be applied on                    

    CA Service Catalog R12.9 at it's GA level, i.e.  prior to                      

    applying any other patches.                                                     

                                                                                   

    For more details, refer the document named RO68076.TXT                         

    included with the patch.                                                        

                                                                                   

    You can download RO68076' from here:                                           

    https://support.ca.com/irj/portal/anonymous/phpsupcontent?co                   

    ntentID=%7b04530AF4-834D-4339-8373-891C3382187A%7d                             

                                                                                   

    If you need any assistance, our CA Services experts can                        

    help. For more information on CA Services and how you can                      

    leverage our experience, please call 800-225-5224 (North                       

    America) or +1 303-262-8300 (International).                                   

                                                                                   

    Your success is very important to us, and we look forward                      

    to continuing our successful partnership with you. To                          

    review our Technical Support Lifecycle Policy, please visit:                   

    https://support.ca.com/phpdocs/0/common/techsupp_policy.pdf.                   

                                                                                   

    ============================================================                   

                                                                                   

     Thank you for your continued support of CA and its products.  If you have any 

     questions about this Product Maintenance Letter or any other questions about  

     this product, please contact your local CA Technical Support organization.    

                                                                                   

    PRODUCT(S) AFFECTED: CA SERVICE CATALOG                     RELEASE 12.9       

                                                                                   

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