CA Service Management

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Simultaneous Pending Actions

  • 1.  Simultaneous Pending Actions

    Posted 05-28-2014 05:54 PM

    I am doing approvals via workflow using PAM. If a Request requires approvals from two teams I am able to assign a Pending Action for the first team and then, once approved by that team, assign a Pending Action for the other team.

    What I would like to do is assign Pending Actions to both teams so that they could approve in any order. However, when I do this any completion of a Pending Action by a member of either team also seems to trigger the completion of the other Pending Action.

    Any thoughts?

     



  • 2.  RE: Simultaneous Pending Actions

    Posted 06-05-2014 05:58 PM
    lindsay_estabrooks:

    I am doing approvals via workflow using PAM. If a Request requires approvals from two teams I am able to assign a Pending Action for the first team and then, once approved by that team, assign a Pending Action for the other team.

    What I would like to do is assign Pending Actions to both teams so that they could approve in any order. However, when I do this any completion of a Pending Action by a member of either team also seems to trigger the completion of the other Pending Action.

    Any thoughts?

     


    Hi All,

    Any thoughts here for Lindsay?

    Thanks!

    Chris