Mail eater configuration

[Anon Anon]

Hi

I want to to know is there any way to configure mail eater with out POP3/Imap.

I am not able to get the POP/IMAP information to configure mail box.not sure that POP/IMAP is enabled in Exchange server as i can not see these details in Outlook.

 

Thanks

Kiran

[sudip.bhowmik]

as much as i know it is No. as per theory only pop3 and imap. you may want to use this link also to check if pop3 or imap are configured or not.

you may want to read the below also.

 

http://www.emailaddressmanager.com/tips/protocol.html

 

 

Email Protocols: IMAP, POP3, SMTP and HTTP

Basicaly, a protocol is about a standard method used at each end of a communication channel, in order to properly transmit information. In order to deal with your email you must use a mail client to access a mail server. The mail client and mail server can exchange information with each other using a variety of protocols.

IMAP Protocol:

IMAP (Internet Message Access Protocol) – Is a standard protocol for accessing e-mail from your local server. IMAP is a client/server protocol in which e-mail is received and held for you by your Internet server. As this requires only a small data transfer this works well even over a slow connection such as a modem. Only if you request to read a specific email message will it be downloaded from the server. You can also create and manipulate folders or mailboxes on the server, delete messages etc.

·  see also IMAP.org

POP3 Protocol:

The POP (Post Office Protocol 3) protocol provides a simple, standardized way for users to access mailboxes and download messages to their computers.

When using the POP protocol all your eMail messages will be downloaded from the mail server to your local computer. You can choose to leave copies of your eMails on the server as well. The advantage is that once your messages are downloaded you can cut the internet connection and read your eMail at your leisure without incuring further communication costs. On the other hand you might have transferred a lot of message (including spam or viruses) in which you are not at all interested at this point.

·  see also POP3 Description (RFC)

SMTP Protocol:

The SMTP (Simple Mail Transfer Protocol) protocol is used by the Mail Transfer Agent (MTA) to deliver your eMail to the recipient's mail server. The SMTP protocol can only be used to send emails, not to receive them. Depending on your network / ISP settings, you may only be able to use the SMTP protocol under certain conditions (see incoming and outgoing mail servers

·  see also SMTP RFC

HTTP Protocol:

The HTTP protocol is not a protocol dedicated for email communications, but it can be used for accessing your mailbox. Also called web based email, this protocol can be used to compose or retrieve emails from an your account. Hotmail is a good example of using HTTP as an email protocol.

[sudip.bhowmik]

missed the url previously: https://testconnectivity.microsoft.com/

[Anon Anon]

Thanks Sudip,

i checked with responsible team,they told that  new version of exchange server(2013) is working without pop3/imap.(It is disabled in configuration).and it is not possible to enable pop3/imap

Is there any other way to configure mail eater using exchange server details (SDM 12.7).

Kiran

 

 

 

[Jon_Israel]

Hi Kiran,

Unfortunately there is no way for maileater to use exchange server currently ☹ It will only work via IMAP or POP3 protocols. There is no capability for it to connect to an exchange protocol mailbox.

Jon Israel
Principal Support Engineer
CA Technologies

[Anon Anon]

Thanks Jon,

Can we expect this in SDM12.9 or in upcoming releases.

POP3/IMAP are disabled due to security issues.So there is no option to use pop3/imap4.

Any interfaces to link exchange server from servicedesk.Is any one implemented like this.

--Kiran

[Alexander Perretti]

Kiran,

12.9 doesn't have the ability to connect without POP3/IMAP protocols. It may be possible that a future release may support other protocols. I see that this very item was already posted to the Idea Wall, I would suggest adding your comments as well and upvoting the Idea for review for possible inclusion in a future release.

 

https://communities.ca.com/web/ca-service-management-global-user-community/ideas?p_p_id=ideation_WAR_Ideationportlet&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-1&p_p_col_count=1&_ideation_WAR_Ideationportlet_cmd=readMoreIdea&_ideation_WAR_Ideationportlet_readMorePath=%2Fjsp%2Fideation%2Fsearch%2FreadMoreIdea.jsp&_ideation_WAR_Ideationportlet_ideaEntryId=103025136&_ideation_WAR_Ideationportlet_currTAB=recent&_ideation_WAR_Ideationportlet_currentURL=%2Fweb%2Fca-service-management-global-user-community%2Fideas%3Fp_auth%3D3IVQ7bEM%26p_p_id%3Dideation_WAR_Ideationportlet%26p_p_lifecycle%3D1%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_count%3D1%26_ideation_WAR_Ideationportlet_searchResultPath%3D%252Fjsp%252Fideation%252Fsearch%252FsearchResult.jsp%26_ideation_WAR_Ideationportlet_currTAB%3Drecent%26_ideation_WAR_Ideationportlet_currentURL%3D%252Fweb%252Fca-service-management-global-user-community%252Fideas%26_ideation_WAR_Ideationportlet_javax.portlet.action%3Dsearch%26%26searchKeys%3Dpop3&#p_ideation_WAR_Ideationportlet

[Legacy User]

Any update on this since the version is 17.1 now? CarolPiccus marked this idea duplicate because IMAP support SSL even those two are different protocols.

[Carol Piccus]

We introduced the following security improvements around email handling in SDM in 17.1:

 

• Wild Card SSL Certificate Support

  CA SDM Maileater now supports configuring mail servers with wild card SSL certificates and/or where the mail server name is in the Certificate's subject alternate names (and not in the issues To Part). For more information, see How to Configure the Mailbox to Handle Inbound Emails and Connecting Maileater to Office 365 Mail.
  
  

• Direct SSL Port Connection Support

  CA SDM now supports both STARTTLS and Direct SSL port connections. For more information, see Connecting Maileater to Office 365 Mail.

[Legacy User]

It does not matter if SDM can support IMAP with SSL if the client does not allow IMAP/POP3 in the first place, let me rephrase the question, does CA plan to add MAPI to the supporting incoming email protocol.

[Benoit Laviolette]

As of July 2020, connecting to Office 365 mailbox using IMAP4 is still a security issue and Microsoft does not recommend it.

So it is blocked on our side.

Do you have another way to connect to Office 365 Web Mail ? Like EWS or something similar?

We use SDM 17.2 and plan to migrate to 17.3 soon.

Thanks

[Cristi Mitrana]

> As of July 2020, connecting to Office 365 mailbox using IMAP4 is still a security issue and Microsoft does not recommend it.

Is there an official Microsoft document that shows what security issues are related to the usage of IMAP4 in Office365 ?

The only reference I find is that the 'Modern authentication for Outlook in Exchange Online' is better at protecting against brute-force password attacks.

[Lindsay Estabrooks]

Has anyone tried this approach?

1. Install a freeware email server (like hmailserver) inside your network.
2. Establish a sub-domain and a subdomain mx record in your DNS that points to a reserved ip address/port on the outside of your firewall.
3. Configure a channel on your firewall that connects that outside ip address/port through to the smtp port on your freeware email server.
4. Configure the Office 365 mailbox to forward all emails it receives to an email address that includes your new subdomain.
5. Configure Service Desk maileater to read (IMAP4) from the freeware email server.

Comments on this concept are welcome.

Cheers,
Lindsay

------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
------------------------------

[Benoit Laviolette]

Hi Lindsay,

Good idea, and I'd say that on our side we knew about it. It is what we have now in order to maintain the mail eater service. But it is not standard, not fully secure and not in the plan we the company tries to migrate all mailboxes to a cloud solution.

In my latest discussion with Broadcom CA Support, they know that Microsoft will decomission basic authentication in 2021. Before that time, they should offer a new alternative that is supposed to use OAuth2.

Ben