CA Service Management

  • 1.  JOb Title in Email notification of CR Workflow

    Posted 06-18-2019 04:41 AM
    Dear SD Team

    We have Classic Request Workflows implemented in our environment and we need Designation of the assignee who approves the workflow tasks.Our Contact already synced with AD and have mapped Job titles with each contact. Below highlighted syntax is not working and showing blank in email notifciation whereas the other syntax userid , email etc are showing in email.

    Please can anyone help me to get the Designation (job title) of assignee contact in email.?

    When i use @{assignee.position} , it show  ID from ca_job_title table  against the job title of assignee contact. pls help

    #caservicedesk17.0 

    #sdm
    #sdmfields



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  • 2.  RE: JOb Title in Email notification of CR Workflow
    Best Answer

    Broadcom Employee
    Posted 06-18-2019 08:22 AM
    Hi,

    Try to use @{assignee.position.sym}


  • 3.  RE: JOb Title in Email notification of CR Workflow

    Posted 06-18-2019 11:26 AM
    Many Thanks Charl. It worked.