End User Session replay in CA APM

[Ramesh Babu]

Dear Team,

Please let us know how to achieve end user session replay in CA APM Tool.


Thanks,
Ram

[Jörg Mertin]

Hi Ram,

it does not exist. We don't keep the data to be able to perform a user-replay.

What do you need it for?

Jörg

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Customer Solution Engineering
Broadcom Inc.
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[Ramesh Babu]

Thankyou for your response Jorg.

As per the CA APM documentation, User session playback is one of the Tool capabilities.

We are interested in that point. Appreciate your response on the same.

Thanks,
Rams

[Jörg Mertin]

Hi Rams,

could you point me to the location in the CA APM documentation please? (Link will do).

Maybe we are not talking about the same.
Regards

Jörg

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Customer Solution Engineering
Broadcom Inc.
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[Haruhiko Davis]

Playback feature is only available in AXA, our mobile and web monitoring solution.

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Solution Engineering
Broadcom
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[Janne Koponen]

Hi Ram

End user session replay is available for mobile app user sessions in Application Experience Analytics, which is part of the APM 20.x version. You would have to install an SDK into the Android or iOS applications by either wrapping the Android APK file, or integrating the SDK to the iOS xcode project. Other mobile platforms, such as Cordova, Ionic and Xamarin are also supported

https://www.broadcom.com/info/aiops/app-analytics

Examples:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-experience-analytics/20-2/configuring/collect-data-from-android-applications.html

This functionality is not available for Web Browser based user sessions

thanks

Janne Koponen
Solution Engineer
Broadcom ESD