DX Application Performance Management

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  • 1.  Installation Error agent .Net

    Posted Jan 14, 2019 08:39 AM

    Hello guys!

     

    I tried to install the .net agent on a server with Windows 12 R2, 64 bits, but I received the following error:

     

    === Logging stopped: 1/11/2019 15:00:05 ===
    MSI (c) (78:84) [15:00:05:799]: Note: 1: 1708
    MSI (c) (78:84) [15:00:05:799]: Product: CA APM .NET Agent (64 bit) -- Installation operation failed.

    MSI (c) (78:84) [15:00:05:814]: Windows Installer installed the product. Product Name: CA APM .NET Agent (64 bit). Product Version: 10.7.0.115. Product Language: 1033. Manufacturer: CA Technologies. Installation success or error status: 1603.

    MSI (c) (78:84) [15:00:05:814]: Grabbed execution mutex.
    MSI (c) (78:84) [15:00:05:814]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (78:84) [15:00:05:814]: MainEngineThread is returning 1603
    === Verbose logging stopped: 1/11/2019 15:00:05 ===

     

    === Logging stopped: 1/11/2019 15:00:05 ===
    MSI (c) (78:84) [15:00:05:799]: Note: 1: 1708
    MSI (c) (78:84) [15:00:05:799]: Product: CA APM .NET Agent (64 bit) -- Installation operation failed.

    MSI (c) (78:84) [15:00:05:814]: Windows Installer installed the product. Product Name: CA APM .NET Agent (64 bit). Product Version: 10.7.0.115. Product Language: 1033. Manufacturer: CA Technologies. Installation success or error status: 1603.

    MSI (c) (78:84) [15:00:05:814]: Grabbed execution mutex.
    MSI (c) (78:84) [15:00:05:814]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (78:84) [15:00:05:814]: MainEngineThread is returning 1603
    === Verbose logging stopped: 1/11/2019 15:00:05 ===

     

    I've looked into it, but I haven't found anything yet.

     

    Thanks



  • 2.  Re: Installation Error agent .Net
    Best Answer

    Broadcom Employee
    Posted Jan 14, 2019 09:29 AM

    Dear Carlos:

    Since this is an InstallAnywhere error , see 

     

    https://www.google.com/search?q=installanywhere%201603%20error

     

    Sometimes a reinstall takes care of this. Also check permissions and available disk space. It can also be misconfigured OS files. 

    Introscope .NET Agent Troubleshooting and Best Pra - CA Knowledge   is a general .Net Agent Knowledge Doc. But seeing this 

     

    Dear Community:

    Please add anything I miss.

    Thanks

    Hal German



  • 3.  Re: Installation Error agent .Net

    Posted Jan 16, 2019 07:18 AM

    Thank you so much Hall!!!

     

    I'll check this.

     

    Cheerrsss