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Service Now Integration

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  • 1.  Service Now Integration

    Posted 11-07-2018 12:59 PM

    IHAC that is looking to integrate APM Alerts with ServiceNow.

    Started work on shell command action calling a bash script but I was hoping to find a existing solution.


    ServiceNow has published REST services:


    REST Web Service and ServiceNow: Practice and Learn - IT Service Management - ServiceNow Community 


    Documentation on the request & request body objects in ServiceNow:



  • 2.  Re: Service Now Integration

    Broadcom Employee
    Posted 11-07-2018 04:40 PM

    Converting to a discussion since a custom integration.Does anyone have experience doing this?

  • 3.  Re: Service Now Integration
    Best Answer

    Broadcom Employee
    Posted 11-07-2018 07:13 PM

    Check out Duane's SNOW integration for APMSaaS as an example: https://github.com/DuaneNielsen/ServiceNowIntegration


    This alert API doesn't exist for on-prem APM, but you may be able use one of the existing APIs listed here: https://docops.ca.com/ca-apm/10-7/en/api-reference