Dear Amit:
You have two issues. RTTM won't start amd Unknown EM. Both are documented in knowledge docs
1) RTTM won't start
See if this is an issue. Looking for teh string Svc or RTTM or BT Stats in EM log should say why
[\Manager.com.timestock.tess.services.service.\CheckServices] Could not start service 'TIM.Collection.Svc' on entity 25: the service did not stop
I would look at your EM clusters properties on MOM. Check hostname, ip, and em.x num
2) To fix the unknown EM issue do this
1) Delete all TIMs through CEM UI
2) Shutdown all \EMs in the cluster (MOM and all Collectors)
3) Execute
> delete from ts_entity;
> commit;
4) Restart all \EMs in this order:
1. MOM
2. Collector which customer is planning to use for TCS (this step will assign TCS to this Collector automatically)
3. All other \EMs
5) Re-add and enable only ONE TIM
6) Double-check if TCS is assigned to Collector which customer is planning to use, if not assign TCS to this Collector
7) Make sure that TCS and RTTM service is working at this point
8) Add other 2 \TIMs (do NOT re-assign TCS to different Collector at this point